SimpleTech ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information collected through our website, IT support and managed services, consulting engagements, and communications with clients and website visitors.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, organization, job title, and other information submitted through our forms or communications.
Communications: Messages, inquiries, testimonials, and other content you choose to share with us.
Service & Engagement Information: Information submitted in connection with IT support requests, managed services onboarding, cybersecurity assessments, consultations, or related technology services.
Usage Data: IP address, browser type, pages visited, referring URLs, and other analytics data collected automatically.
Cookies: Small data files used to improve site functionality, enhance user experience, and analyze website traffic.

2. How We Use Your Information

We may use your information for the following purposes:

To respond to your inquiries and provide requested IT services and support.
To deliver managed IT services, cybersecurity solutions, network management, and related technology consulting.
To respond to requests for information, consultations, pricing, or service proposals.
To send updates, newsletters, or relevant technology and security information.
To improve our website, services, and user experience.
To comply with legal, regulatory, and data protection requirements.

3. Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers who support our operations, such as website hosting, analytics, email communication, CRM, or marketing platforms.

We may disclose information when legally required to do so or when necessary to protect our legal rights or comply with applicable laws and regulations.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

While we take reasonable steps to protect information submitted through our website and services, users should avoid transmitting sensitive personal or confidential business information through unsecured email communications.

5. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, please contact us using the information below.

California residents may have additional privacy rights under applicable California privacy laws.

6. Use of Testimonials

Testimonials shared with SimpleTech may be used on our website, marketing materials, or related communications with permission from the individual or organization providing the testimonial. We do not publish testimonials anonymously unless specifically requested.

7. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices, content, or policies of those external sites.

8. Children's Privacy

Our services are intended for businesses and professional organizations. We do not knowingly collect personal information from children under the age of 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

10. SMS and Text Messaging

If you provide your mobile phone number and consent to receive text messages, SimpleTech may send you SMS messages related to appointment reminders, service updates, support status, billing notifications, and other communications directly related to your IT services or inquiry.

Consent. We collect and record your consent before sending SMS messages. Website opt-in takes place on our Contact page, where you enter your mobile number and voluntarily check the SMS consent checkbox (unchecked by default). Consent may also be obtained when you request service by phone or agree to receive text messages during onboarding. Consent to receive SMS messages is not required to purchase our services.

Mobile information sharing. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Help. Reply HELP to any message for assistance, or contact us at (909) 255-9112.

Message frequency. Message frequency varies based on your service needs and may include automated or manual messages. You may receive a few messages per month or more during active support engagements.

Opt-out. You can opt out of SMS communications at any time by replying STOP to any message, or by contacting us at contact@simpletechhelper.com or (909) 255-9112. After opting out, you will receive a final confirmation message and no further SMS communications unless you opt back in.

Rates and delivery. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and device availability.

For additional terms governing SMS communications, please see our Terms and Conditions.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

SimpleTech
8880 N Benson Ave #121
Montclair, CA 91763

Email: contact@simpletechhelper.com

Phone: (909) 255-9112